FAQ

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers’ systems. International shipping usually takes 2-4 weeks, so you can estimate that it will take about that long from the time your packaOften, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers’ systems. International shipping usually takes 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn’t work, please let us know so we can make sure that your items were properly shipped.

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256. To make you more secure and to give you an idea of how our business is going, we have received thousands of orders via credit card gateway.

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

All domestic delivery issues become the responsibility of ePacket once it’s been shipped from our warehouse or suppliers. You can contact ePacket at 4006938956 to locate your package at your local post office.

For missing or wrongly shipped items, please contact us at jessie@lushazer.com and quote your transaction reference number and also provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we won’t even ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out. DELIVERY TIMES United States 8-15 Business Days International 14-28 Business Days ** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.